Shipping policy
Felivana Shipping Policy
Where We Ship
We currently ship to addresses within the United States only.
Processing Time
Orders are processed and prepared for shipment after payment is confirmed. Please allow time for processing before your order is handed to the carrier.
Shipping Rates
- Standard shipping: $5.99
- Free standard shipping on orders of $50 or more
Delivery Estimates
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location and carrier conditions.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation with tracking information. You can use this to monitor your delivery status directly with the carrier.
Address Corrections
Please ensure your shipping address is complete and accurate before placing your order. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided at checkout.
Delayed or Missing Packages
If your tracking shows your package has not moved or appears lost, please contact us at support@felivana.store with your order number. We will work with the carrier to investigate and resolve the issue.
Damaged Packages
If your order arrives damaged, please refer to our Refund Policy for instructions on how to submit a claim.
Contact Us
For any shipping questions, please reach out to us at support@felivana.store.