Refund policy
Felivana Refund Policy
All sales are final. We do not accept returns, exchanges, or refunds for changes of mind, accidental orders, personal preference, or dissatisfaction.
Damaged Items
A replacement or refund may be approved only if your order arrives damaged during shipping. You must contact us within 7 days of delivery at support@felivana.store and provide all of the following:
- Your order number
- Your name and email address
- Photos or video of the damaged package
- A photo of the shipping label
- Photos or video of the damaged product
Please keep the damaged product and all packaging until your claim has been reviewed. Claims submitted without sufficient proof may be denied. If your claim is approved, you will receive either a replacement or a refund to your original payment method.
Opened, used, or unsealed dental wipes cannot be returned.
Other Order Issues
For wrong items, incorrect quantities, missing orders, or orders that were never delivered, please contact us at support@felivana.store so we can review your order and carrier information and resolve the issue in accordance with applicable law.
Nothing in this policy limits any non-waivable customer rights under applicable consumer-protection law.